Shipping policy

Welcome to The scent of luxury London! We’re dedicated to ensuring that your shopping experience is seamless from start to finish. Below you’ll find all the details related to our shipping process:

Processing Time

Orders are typically processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates

Standard Shipping: 2-3 business days £5.99

Free Shipping: Available on orders over £60.00

Note: Delivery times are estimates and not guaranteed, as delays may occur due to factors beyond our control, such as weather or carrier issues.

Shipping Destinations

We currently only ship to England United Kingdom.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment through DPD’s website.

Lost or Damaged Packages

We strive to ensure your package reaches you safely. However, if an order is lost please get in touch with our customer service team within 7 days of the expected delivery date at info@thescentofluxury.com we will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

If your candle arrives damaged please email us as soon as possible at info@thescentofluxury.com with your order number and at least two photos of the item’s condition.